My returns policy is in compliance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
General Returns Policy
You can return your dog lead for a full refund or exchange if you change your mind, provided you meet the following conditions:
Time Frame: You must return the item within 30 days from the date you received it.
Condition: The dog lead must be unused, clean (free from pet hair, dirt, or odors), and in its original, saleable condition with all tags attached.
Proof of Purchase: A valid receipt, order confirmation, or proof of transaction is required.
How to Initiate a Return
Contact Me: To initiate a return, please contact me at: nick@southlondondogtraining.co.uk or use my online returns portal. Please quote your order number and the reason for the return.
Packaging: Securely package the item to prevent damage during transit.
Return Shipping:
Change of Mind: You are responsible for the cost of return shipping for unwanted items. We recommend using a tracked service and obtaining proof of postage as we cannot be responsible for items lost in transit.
Faulty Items: If the item is faulty, I will cover the return postage costs and provide you with a pre-paid returns label.
Exceptions and Special Cases
Faulty or Damaged Items: If your dog lead is faulty or arrives damaged, please contact me immediately/within 48 hours of delivery. I will arrange a replacement, repair, or full refund, and will cover all associated postage costs. Your statutory rights remain unaffected.
Personalised/Custom Items: I regret that I cannot accept returns for custom-made or personalised dog leads unless they are faulty.
Used Items: I cannot accept returns on dog leads that show signs of use, wear and tear, odour or damage.
Refunds and Processing Time
Once I receive and inspect your returned item, I will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 working days to your original method of payment.
For any questions regarding my returns policy, please contact me